The following are policies regarding the handling of returns and warranty coverage for products purchased from us. Because we want to provide you with the best value and still have low prices on all of our products, we have the following policies:
PLEASE NOTE: ANY CASES AFTER 60 DAYS FROM DATE OF PURCHASE WILL ONLY BE ISSUED A REPLACEMENT ORDER OR STORE CREDIT. NO CASH REFUNDS WILL BE APPLIED.
All products are sold for show purposes and/or off-road use only. Any damage or injury as a result of improper use of this product is the sole responsibility of the user. Products may require additional materials, accessories, or installation hardware in order to be properly mounted to the intended vehicle. These necessary products may not be included with the product, and lack of inclusion in no way guarantees correct installation with only the product and materials provided.
All Sales Are Final. If there is an issue with your product we'd be happy to assist. Please e-mail with complete details, including pictures, and reason for the return. After the return is approved, you will receive a return authorization (RA) number and will also be issued a return address. After receiving the RA number, ship the package to Auto-carbon in the original package and in the original condition. Not all items are going to be returned to the original shipping point, so please verify that the return address is correct before shipping the package. The customer is responsible for original and return shipping costs, unless the item arrived damaged and notated at time of delivery. The delivery receipt must indicate that the item arrived damaged and must be signed by the customer and the delivery person. If possible call us immediately as well. Sliding ragtops, air ride components, bodykits, wheels, and tires are not returnable for refund or exchange.
Any return or exchange must be notified to and authorized by the sales representative, by phone only, within 14 days of delivery. The product(s) will not be accepted for return if the product has been used or modified. After 14 days, no returns will be accepted and ALL returns are subject to the 25% restocking fee. Please Note: There are NO returns on special order items, overstock items, or clearance items.
Auto-carbon.com has a 14 day guarantee that covers every retail item we sell. If you are unsatisfied with your purchase in some reasons - damaged product or package, it can be returned within 14 days of receipt providing it is not a made to order piece or clearance/overstock item.
Please inspect all shipments upon delivery. If your shipment happens to arrive damaged, please write "DAMAGED" on the waybill before signing. DO NOT REFUSE THE SHIPMENT. Failure to do so will result in the insurance claim being denied. The shipper is responsible for reimbursing for damaged goods. Body parts ship unpainted in raw form and modifications may be necessary to assure proper fit. Minor scratches, pitting and cracks are common and disappear after cutting, filling, sanding and finish work. Professional installation is recommended.
If you refuse delivery of your item, you will be required to pay the original shipping charges, the return freight charges and a 25% restocking fee (35% on special orders). Before any future orders will be shipped to you, these charges must be paid in full.